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Best Practices, Client Service, Clients, How-To, Law firm cultureSeptember 30, 2013<September 30, 2013

Discovering Client Service

by Jayne Navarre

Why do law firms struggle with client satisfaction? Perhaps it is because often times the work a lawyer does has such terribly high stakes—results…

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Business of law, Events, Law firm cultureSeptember 20, 2013<October 1, 2013

The College of Law Practice Management Futures Conference

by Jayne Navarre

For Immediate Release The College of Law Practice Management Futures Conference Adopts a TED Talk Format Chicago, Illinois – August 19, 2013 – College…

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Brand Strategy, Business Development, Marketing Communications, Social Business for Lawyers, Social MediaJuly 17, 2013<July 17, 2013

Social media is NOT getting any easier | CRACKING THE CODE

by Jayne Navarre

Discouraged by limited success at gathering a critical mass-following on their blog, Twitter accounts, and Facebook page—which featured company announcements, pics of employees at…

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Business Development, Business of law, Friday Funnies, Ideas, Marketing Communications, Web sitesJuly 12, 2013<November 10, 2014

Whatever the plan was before the recession, the rules have changed for law firms and wineries…huh?.

by Jayne Navarre

Law firms and wineries have little in common. Well, except that many attorneys I know take pleasure in a glass of fine wine from…

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“Content is where the real money will be made” ~ Bill Gates (1996)
Brand Strategy, Business Development, Law Firm Communications, Marketing Communications, Online ToolsJune 13, 2013<June 13, 2013

“Content is where the real money will be made” ~ Bill Gates (1996)

by Jayne Navarre

“Content is where I expect much of the real money will be made on the Internet, just as it was in broadcasting.” ~BILL GATES,…

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Business Development, Client Service, Marketing CommunicationsMarch 12, 2013<March 15, 2013

Understanding marketing, business development and client development | Circus Style…

by Jayne Navarre

What’s the difference between marketing, business development and client development? Unlike most consumer products, selling services such as law, accounting, real estate, insurance, and…

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Business Development, Facebook, Facebook Friday, Ideas, LinkedIn, Social Networking, Technology, Travel, TwitterMarch 1, 2013<March 1, 2013

Social Seating | A ticket to business opportunities

by Jayne Navarre

Looking for a more productive airline seat—not a quiet one where you can work, read, nap, or catch up on email, but one that…

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Pep talk: throwing and catching in the major leagues…
Business Development, Marketing Communications, Social Media, social.lawyersFebruary 14, 2013<February 14, 2013

Pep talk: throwing and catching in the major leagues…

by Jayne Navarre

It is not a coincidence that the best ball players are the ones with the best throwing and catching skills. Good defense revolves around…

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No Magic Upgrade
Business Development, LinkedIn, Online Tools, Professional Development, social.lawyersJanuary 16, 2013<January 16, 2013

Upgrading Your LinkedIn Account

by Jayne Navarre

The LinkedIn Dream In 2007 when I joined LinkedIn, I was hopeful, even optimistic, that an online networking site could provide an alternative to…

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Business Development, Business of law, Marketing Communications, OpinionJanuary 8, 2013<January 9, 2013

Layoffs Threaten Law Firm Partners

by Jayne Navarre

A headline in the Marketplace section of Monday’s Wall Street Journal (1/7/2013) gave some sobering news: “Layoffs Threaten Law Firm Partners. First it was…

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