Discovering Client Service
Why do law firms struggle with client satisfaction? Perhaps it is because often times the work a lawyer does has such terribly high stakes—results…
The College of Law Practice Management Futures Conference
For Immediate Release The College of Law Practice Management Futures Conference Adopts a TED Talk Format Chicago, Illinois – August 19, 2013 – College…
Social media is NOT getting any easier | CRACKING THE CODE
Discouraged by limited success at gathering a critical mass-following on their blog, Twitter accounts, and Facebook page—which featured company announcements, pics of employees at…
Whatever the plan was before the recession, the rules have changed for law firms and wineries…huh?.
Law firms and wineries have little in common. Well, except that many attorneys I know take pleasure in a glass of fine wine from…
“Content is where the real money will be made” ~ Bill Gates (1996)
“Content is where I expect much of the real money will be made on the Internet, just as it was in broadcasting.” ~BILL GATES,…
Understanding marketing, business development and client development | Circus Style…
What’s the difference between marketing, business development and client development? Unlike most consumer products, selling services such as law, accounting, real estate, insurance, and…
Social Seating | A ticket to business opportunities
Looking for a more productive airline seat—not a quiet one where you can work, read, nap, or catch up on email, but one that…
Pep talk: throwing and catching in the major leagues…
It is not a coincidence that the best ball players are the ones with the best throwing and catching skills. Good defense revolves around…
Upgrading Your LinkedIn Account
The LinkedIn Dream In 2007 when I joined LinkedIn, I was hopeful, even optimistic, that an online networking site could provide an alternative to…
Layoffs Threaten Law Firm Partners
A headline in the Marketplace section of Monday’s Wall Street Journal (1/7/2013) gave some sobering news: “Layoffs Threaten Law Firm Partners. First it was…