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Miami On My Mind
This is an off topic post. I dunno. Just felt I needed to share. #soscuba. Miami on my mind, again. The events of the…
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Discovering Client Service
Why do law firms struggle with client satisfaction? Perhaps it is because often times the work a lawyer does has such terribly high stakes—results…
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The Heart and Soul of Your Law Firm | What Vendor Relationships Reveal
Today a package of materials from a new client of mine arrived overnight, first AM delivery. The delivery surprised me and exceeded my expectation…
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Law Firm Cross-selling: The Art of Listening.
Nothing makes me more confused and frustrated than when I anticipate one thing and get something entirely different. When this happens I think that…
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What Law Firms Can Learn About Delivering Happiness from Tony Hsieh | CEO Zappos
In these changing times, we all need fresh ideas and inspiration. Tony Hsieh’s recently released book, Delivering Happiness | A Path to Profits, Passion and…
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Alternate Fee Agreements Meet Process Improvement
Following my post on Alternative Fee Agreements for law firms and their clients I had one of those days where I wished I had…
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Too Busy For Marketing? Tap Into Your Social Web Communities.
Who has time for business development when you’re really busy with client work? Since the beginning of 2010 I’ve been struggling to balance the…
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Amazon: The Disney of Delivery
Where does your law firm stack up? Are you creating experiences or are you delivering “business as usual?” I wish I had some really…
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Is alternative billing enough to differentiate your law firm in this competitive business market?
by virtualmarketingofficer Word is that in this economy law firm clients are willing to walk across the street just to get better value. Go…
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What is the price for a loyal client?
by virtualmarketingofficer I think many businesses [and law firms] are shooting themselves in the foot when they cut corners on the wrong stuff. For…
Category: Clients
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