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Discovering Client Service
Why do law firms struggle with client satisfaction? Perhaps it is because often times the work a lawyer does has such terribly high stakes—results…
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Whatever the plan was before the recession, the rules have changed for law firms and wineries…huh?.
Law firms and wineries have little in common. Well, except that many attorneys I know take pleasure in a glass of fine wine from…
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Pep talk: throwing and catching in the major leagues…
It is not a coincidence that the best ball players are the ones with the best throwing and catching skills. Good defense revolves around…
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Upgrading Your LinkedIn Account
In 2007 when I joined LinkedIn, I was hopeful, even optimistic, that an online networking site could provide an alternative to the endless round…
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Layoffs Threaten Law Firm Partners
A headline in the Marketplace section of Monday’s Wall Street Journal (1/7/2013) gave some sobering news: “Layoffs Threaten Law Firm Partners. First it was…
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Why law firms fail to hit the proverbial Social Media Ball out of the park.
A blog without comments is like a newsletter printed in digital ink—delete. A Facebook Page without conversation is like a malfunctioning cellular tower—”can you…
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Risky Business? | Is a social media policy enough? Do law firms need social-media-insurance?
Most social media sites are FREE to partakers, right? WELL, “free” may be cutting too fine an edge, because social media is not exactly…
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Facebook Friday | Are you sure you want to post that?
This should be the last thing you should say to yourself before hitting “Post.” I know, I know, the topic has been covered ad…
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Inspiration for a New Year | Bringing great projects to life
There are two fatal errors that keep great projects from coming to life: Not finishing Not starting —Buddha Early last year I took a…
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Holiday eCards, law firms, lawyers and one person’s opinion
Sending a digital eCard to a huge database list of “everyone,” without taking a moment to… reflect that behind each name is a real…
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