Crack the Code: What The Apple Store can teach law firms about sales and service
byThe Apple Store is the most profitable retailer in America, generating an average of $5,600 per square foot and attracting more than 20,000 visitors…
Customer service
Can a Law Firm Truly Differentiate?
byWhat are you doing to differentiate your law firm in a highly competitive market? Differentiation is the process of distinguishing products or services to…
What Law Firms Can Learn About Delivering Happiness from Tony Hsieh | CEO Zappos
byIn these changing times, we all need fresh ideas and inspiration. Delivering Happiness delivers. Tony Hsieh’s recently released book, Delivering Happiness | A Path to…
Amazon: The Disney of Delivery
byWhere does your law firm stack up? Are you creating experiences or are you delivering “business as usual?” I wish I had some really…
What is the price for a loyal client?
byI think many businesses [and law firms] are shooting themselves in the foot when they cut corners on the wrong stuff. For example: Discount…