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Crack the Code: What The Apple Store can teach law firms about sales and service

The Apple Store is the most profitable retailer in America, generating an average of $5,600 per square foot and attracting more than 20,000 visitors a week, according to author Carmine Gallo, The Apple Experience: Secrets to Building Insanely Great Customer Loyalty. She writes that when Steve Jobs first started The Apple Store he did not [...]

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Attorney Mark O’Mara “Defends” George Zimmerman Using Social Media | Hmmm…

If you haven’t already seen it, seeing-is-believing. Check this out. Mark O’Mara, defense attorney to George Zimmerman—stand your ground case in Florida—has created a Facebook Page. Further, he has taken over the reins of all official social media interaction for his client, shutting down Zimmerman’s personal accounts and ratting out imposters. Does this raise your [...]

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Tech Lexicon: Most confusing terms of the decade

And now for something REALLY fun…. This post may not be directly important to your work as a marketer or lawyer, but I’m pretty sure you’ve heard or read many of these words in one context or another, and may even be wondering what they mean. The Cloud? Social Discovery? SOA? De-dupe? SoLoMo? Robust? Emoticon? [...]

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Social Media LIVE!

There really is no substitute for the energy generated when people come together LIVE!  Discuss, debate, share ideas, practices, and swap stories—yup, it can be done virtually, but that’s so two dimensional. It’s no substitute for a real handshake, a paper business card passed to a new “friend,” makin’ eye contact, and feeling the table [...]

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Business Development for Lawyers | Low Hanging Fruit

Where else on Earth would you find…   A conga line of ranging 56,800 miles (90,900 km): Equal to 9.76 round trips on the road between San Francisco and New York City. 74 Elvis impersonators 1.3+ billion potential connections 1,091 Chocolatiers 79+ million job transitions/changes tracked 46 profiles with “beatboxer” listed as a position 428% [...]

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Do your law firm employees have a right to free speech on Facebook? Legal Case Filed by NLRB

Last week the National Labor Relations Board launched a legal case asserting that employees have a right to free speech on Facebook. It announced that it had filed a complaint against an ambulance service that fired an emergency medical technician, accusing her, among other things, of violating a policy that bars employees from depicting the [...]

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Social Media Black-outs and brown-outs: Are we getting burnt out?

Something other than Autumn leaves is in the air. This week I’ve seen mentioned three high profile instances of individuals and institutions going on a social media blackout or brown-out and I admit my online activity has waned in the past few months — not because of choice but because I’ve got dozens of more [...]

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Doing a Raindance: The Legal Sales and Service Organization Conference 2010

If you’re responsible for business development in your law firm or your own practice, whether a lawyer, managing partner, marketing or business development professional, attending the Raindance Conference should be on your to do list, in my opinion. What is Raindance? It is an annual educational conference presented by the Legal Sales and Service Organization. [...]

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Technology Blows Winds of Change

Political topics are not my focus, however, I recently read with great interest a op-ed piece, Winds of Change?, by The New York Times Op-Ed Columnist THOMAS L. FRIEDMAN that drew me in and so I’m sharing it with my blog readers. He wrote on June 13th, 2009 that “something is going on in the Middle East today that is very new.” And …”four historical forces have come together to crack open this ossified region.”

Mr. Friedman lists as the first force: the diffusion of technology.

“I knew something had changed when I sat down for coffee on Hamra Street in Beirut last week with my 80-year-old friend and mentor, Kemal Salibi, one of Lebanon’s greatest historians, and he told me about his Facebook group!”

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Facebook Friday – Fast Facts On UserNames

What’s in a name? A lot.

At least on June 13th starting at 12:01 a.m. (EDT). You see Facebook is hosting a name claim extravaganza. That’s right, no more url addresses with Facebook.com and a random series of numbers and digits. You will be able to select a username at http://www.facebook.com/username for your Facebook account to easily direct friends, family, and coworkers to your profile.

Law firms and the companies they counsel who are interested in getting found on Facebook will also be able to stake a claim on http://www.facebook.com/yourcompanynamehere.

Companies can (and should) preemptively protect their rights to their trademarks and block cyber-squatting by registering their mark Facebook. All you need to do is visit here. Provide your company’s name, the trademark and the federal trademark registration number, and subject to their review, Facebook will reserve the trademark and not let anyone else use it.

According to Brian Fergemann, a partner and intellectual property attorney at Chicago’s Winston & Strawn, quoted today in the National Law Journal,

“This is really a way for someone who has a distinct or famous trademark to let Facebook know that others should not be allowed to register that page. They can just say, ‘Please don’t let anyone use my registered trademark.’ ”

I agree, and even if your law firm or company is not yet on Facebook you should register your mark, NOW. The good news is, if you find that someone’s username infringes your rights, you can fill out an automated IP infringement form.

Now for the fun stuff!

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