How to choose a business development coach and step up your game
byAs a lawyer, you might think you have all the skills and resources you need in order to be successful. But that is rarely…
Law firm culture
Discovering Client Service
byWhy do law firms struggle with client satisfaction? Perhaps it is because often times the work a lawyer does has such terribly high stakes—results…
The College of Law Practice Management Futures Conference
byFor Immediate Release The College of Law Practice Management Futures Conference Adopts a TED Talk Format Chicago, Illinois – August 19, 2013 – College…
Collaboration will be the next decade’s imperative
byThere are two very important words law firms need to talk about, right now, today—collaboration and competition Why? (1) “Collaboration will be the next…
Crack the Code: What The Apple Store can teach law firms about sales and service
byThe Apple Store is the most profitable retailer in America, generating an average of $5,600 per square foot and attracting more than 20,000 visitors…
TURN OFF YOUR IPAD? | How digital natives COULD impact the future of the legal profession
byBoarding a flight between Montreal and Miami yesterday I overheard a mother tell her son, who looked no more than 3-years-old, “Turn off your…
Should Your Law Firm Have a Formal Training Process for Social Media Engagement?
byIn a nonscientific reader poll conducted for SmartBrief on Social Media, leading marketers (of all types) were asked: Does your company have a formal…
Can a Law Firm Become a Social Business?
byHow are you preparing to take your law firm into the “Social Business” era? Perhaps this is the first time you’ve heard the term…
The Heart and Soul of Your Law Firm | What Vendor Relationships Reveal
byToday a package of materials from a new client of mine arrived overnight, first AM delivery. The delivery surprised me and exceeded my expectation…