Discovering Client Service
byWhy do law firms struggle with client satisfaction? Perhaps it is because often times the work a lawyer does has such terribly high stakes—results…
Clients
The Heart and Soul of Your Law Firm | What Vendor Relationships Reveal
byToday a package of materials from a new client of mine arrived overnight, first AM delivery. The delivery surprised me and exceeded my expectation…
Law Firm Cross-selling: The Art of Listening.
byNothing makes me more confused and frustrated than when I anticipate one thing and get something entirely different. When this happens I think that…
What Law Firms Can Learn About Delivering Happiness from Tony Hsieh | CEO Zappos
byIn these changing times, we all need fresh ideas and inspiration. Delivering Happiness delivers. Tony Hsieh’s recently released book, Delivering Happiness | A Path to…
Alternate Fee Agreements Meet Process Improvement
byFollowing my post on Alternative Fee Agreements for law firms and their clients I had one of those days where I wished I had…
Amazon: The Disney of Delivery
byWhere does your law firm stack up? Are you creating experiences or are you delivering “business as usual?” I wish I had some really…
Is alternative billing enough to differentiate your law firm in this competitive business market?
byWord is that in this economy law firm clients are willing to walk across the street just to get better value. Go figure. Value…
What is the price for a loyal client?
byI think many businesses [and law firms] are shooting themselves in the foot when they cut corners on the wrong stuff. For example: Discount…
Taking Care of Business –Social Networking Style
byIf you are still questioning the effectiveness or the role of social networks in “real” business transactions, just ask some of the the 32…
Take a dip with your clients, their clients, their friends, and YOUR referral sources.
byThere really are no excuses, only opportunities. With some content management strategies, utilizing some of the aggregation services and browser portals available, it doesn’t have to be overwhelming.
Here are a few basic ones I recommend to help get you started.