10 For The Next Gen | An interview with Patrick Lamb of Valorem Law Group (Reprised)
byThe next-generation law firm is now. Some traditional law firms still struggle with change since this post was first published September 2012 – just…
Client Service
Discovering Client Service
byWhy do law firms struggle with client satisfaction? Perhaps it is because often times the work a lawyer does has such terribly high stakes—results…
Understanding marketing, business development and client development | Circus Style…
byWhat’s the difference between marketing, business development and client development? Unlike most consumer products, selling services such as law, accounting, real estate, insurance, and…
Real lawyers don’t have to blog, but increasingly their clients do….
byLawyers with blogs that post fairly frequently often report a substantially high impact for their investment—new clients, media exposure, and even personal satisfaction. However,…
Crack the Code: What The Apple Store can teach law firms about sales and service
byThe Apple Store is the most profitable retailer in America, generating an average of $5,600 per square foot and attracting more than 20,000 visitors…
DLA Piper: What’s in the secret sauce? Shhh…Sales…
byOn a typical day, Catherine Zinn sits in on a lot of meetings. She meets with existing clients, new clients, firm executives, and partners….
Can a Law Firm Truly Differentiate?
byWhat are you doing to differentiate your law firm in a highly competitive market? Differentiation is the process of distinguishing products or services to…
What Law Firms Can Learn About Delivering Happiness from Tony Hsieh | CEO Zappos
byIn these changing times, we all need fresh ideas and inspiration. Delivering Happiness delivers. Tony Hsieh’s recently released book, Delivering Happiness | A Path to…